Privacy Policy
Last Updated: September 18, 2026
At Haven Hill, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit or interact with our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us when you contact us, make an enquiry, request information, or otherwise interact with our website.
This information may include:
- Name
- Phone number
- Email address
- Enquiry or message details
- Preferred dates or stay-related information
- Any other information you choose to provide
We may also automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- General website usage information
2. How We Use Your Information
The information we collect may be used to:
- Respond to your enquiries and requests
- Provide information about Haven Hill
- Assist with accommodation or stay-related enquiries
- Communicate with you regarding your enquiry
- Improve our website, services, and customer experience
- Maintain website security and functionality
- Comply with applicable legal requirements
We will use your information only for legitimate business purposes and as necessary to provide the requested services or information.
3. Information Sharing
We do not intend to sell or rent your personal information to third parties.
We may share information with trusted service providers when necessary to operate our website, communicate with customers, process enquiries, or provide requested services.
We may also disclose information where required by applicable law, legal proceedings, or a lawful request from a government authority.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, understand website usage, and provide certain website functionality.
Cookies may help us:
- Remember preferences
- Understand how visitors use our website
- Improve website performance
- Analyse website traffic
You can adjust your browser settings to refuse or restrict cookies. However, disabling cookies may affect certain website functionality.
5. Third-Party Services
Our website may contain links to or integrations with third-party platforms, including social media platforms, communication services, maps, analytics services, or other external websites.
When you interact with a third-party service, that service may collect information according to its own privacy policy and terms.
Haven Hill is not responsible for the privacy practices, content, or security of third-party websites or services.
6. Data Security
We take reasonable measures to protect the information provided to us against unauthorised access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, resolve enquiries, maintain business records, or comply with applicable legal obligations.
8. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Ask questions about how your information is being used
To make a privacy-related request, please contact us using the contact details provided on our website.
9. Children’s Privacy
Our website is not specifically directed at children.
We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, or applicable requirements.
Any updated version will be posted on this page with a revised Last Updated date.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Haven Hill
Website: havenhill.in
Email:havenhills2026@gmail.com
Phone: +91 98957 10009
Address: Nilgiris, tamil nadu
