Terms & Conditions

Last Updated: September 18, 2026

Welcome to Haven Hill.

These Terms & Conditions govern your use of the Haven Hill website and the information and services made available through it.

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website.

1. About Haven Hill

Haven Hill provides information about its accommodation, facilities, experiences, and related services through this website.

The information displayed on the website is intended for general informational purposes and may be updated from time to time.

2. Website Use

You agree to use this website only for lawful purposes.

You must not:

Use the website for any unlawful or fraudulent purpose
Attempt to gain unauthorised access to the website or its systems
Interfere with the operation or security of the website
Copy, reproduce, or distribute website content without permission
Use the website in a way that could damage, disable, or impair its functionality

3. Information and Availability

We make reasonable efforts to keep the information on this website accurate and up to date.

However, information such as:

Room or villa availability
Prices
Facilities
Services
Amenities
Images
Offers
Availability dates
Policies

may change without prior notice.

The display of a property, room, facility, or service on the website does not necessarily guarantee its availability.

4. Enquiries and Reservations

Submitting an enquiry through our website, WhatsApp, telephone, social media, or any other communication channel does not automatically constitute a confirmed reservation.

A reservation is considered confirmed only after confirmation from Haven Hill through the applicable booking or reservation process.

Guests may be required to provide accurate and complete information when making an enquiry or reservation.

5. Pricing and Payments

Prices, packages, offers, taxes, fees, and payment requirements may vary depending on the accommodation, dates, number of guests, availability, and applicable terms.

The applicable price and payment conditions will be communicated or displayed during the relevant booking process.

Any applicable cancellation, refund, advance-payment, or modification conditions may apply to a reservation.

6. Cancellation and Modification

Cancellation and modification policies may vary depending on the booking or accommodation selected.

Guests should review the applicable cancellation and modification terms before confirming a reservation.

Where a specific booking confirmation contains terms that differ from these general Terms & Conditions, the terms provided with that booking may apply to that reservation.

7. Guest Responsibilities

Guests are responsible for:

Providing accurate booking information
Following applicable property rules
Respecting other guests, staff, and the property
Taking reasonable care of the accommodation and facilities
Complying with applicable laws and regulations
Paying any applicable charges arising from damage or misuse, where applicable

8. Property Rules

Haven Hill may have specific rules relating to:

Check-in and check-out
Number of guests
Visitors
Noise
Smoking
Pets
Use of facilities
Parking
Safety
Damage to property

Guests are expected to follow the property rules communicated to them before or during their stay.

9. Website Content

All content on this website, including but not limited to:

Text
Photographs
Graphics
Logos
Videos
Designs
Icons
Layouts
Branding

is owned by or licensed to Haven Hill unless otherwise stated.

You may not reproduce, modify, distribute, publish, or commercially use website content without prior written permission.

10. Images and Representation

Images displayed on the website are provided to give visitors an understanding of the property, accommodation, surroundings, and facilities.

Actual appearance, views, furnishings, landscaping, lighting, weather conditions, and surroundings may vary depending on the season, maintenance, natural conditions, and other circumstances.

11. Third-Party Links

Our website may contain links to third-party websites or services, including social media platforms and external booking or communication services.

These links are provided for convenience.

Haven Hill does not control third-party websites and is not responsible for their content, availability, security, or terms and policies.

12. Limitation of Liability

To the extent permitted by applicable law, Haven Hill shall not be responsible for losses or damages arising from:

Temporary website unavailability
Technical errors
Internet or network interruptions
Information becoming outdated
Third-party websites or services
Events or circumstances outside our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

13. Force Majeure

Haven Hill shall not be considered responsible for failure or delay in providing services where such failure or delay results from circumstances beyond reasonable control.

Such circumstances may include natural disasters, severe weather, government restrictions, public emergencies, infrastructure failures, transportation disruptions, or other unforeseen events.

14. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how personal information may be collected and handled.

15. Changes to These Terms

Haven Hill may update these Terms & Conditions from time to time.

Changes will become effective when the updated terms are published on this website.

You are encouraged to review this page periodically.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

17. Contact Us

If you have questions regarding these Terms & Conditions, please contact:

Haven Hill

Website: havenhill.in

Email:havenhills2026@gmail.com

Phone: +91 98957 10009

Address: Nilgiris, tamil nadu